Refund and Returns Policy
Thank you for choosing Eltoroiptv.com. We strive to provide you with high-quality IPTV services, and your satisfaction is important to us. Please take a moment to read our Refund and Returns Policy.
1. Refund Policy:
1.1 7-Day Money-Back Guarantee:
- We offer a 7-day money-back guarantee for our IPTV services. If you are not satisfied with our services within the first 7 days of your subscription, you are eligible for a full refund.
1.2 Eligibility:
- To be eligible for a refund, you must request it within the first 7 days of your subscription.
- Refunds are only applicable to the first payment made by a user and are not available for renewals or subsequent payments.
1.3 Refund Process:
- To request a refund, please contact our customer support team at +1 872 2826058.
- Provide your account details and a brief explanation of the reason for your refund request.
- Refunds will be processed within 2-3 days of receiving a valid request.
2. Returns Policy:
2.1 Service Disruptions:
- In the event of service disruptions or technical issues, we are committed to resolving the problem promptly.
- Refunds will be considered on a case-by-case basis for prolonged service interruptions that cannot be resolved within a reasonable time frame.
2.2 Ineligible Circumstances:
- Refunds are not available for issues related to individual channel availability, changes in channel line-up, or other content-related matters.
- We do not provide refunds for issues caused by the user’s internet service, device, or third-party applications.
3. Cancellations:
3.1 Subscription Cancellations:
- You can cancel your subscription at any time. However, no refunds will be provided for the remaining period of your subscription.
3.2 How to Cancel:
- To cancel your subscription, log in to your account on our website and follow the cancellation instructions.
- Cancellation requests can also be submitted to our customer support team at support@eltoroiptv.com
4. Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at support@eltoroiptv.com or Whatsapp
Please note that by using our IPTV services, you agree to adhere to the terms and conditions outlined in this Refund and Returns Policy. We reserve the right to update this policy as needed, and any changes will be effective immediately upon posting on our website.